It happens to everyone -losing control is not a good think
I lost control and, in all probability, I lost any opportunity to ever have a positive influence on the person who called, the young man who was serving our group and anyone who happened to see me lose my cool. You need to understand that when you lose control, you impact a lot more people than just the individual who is directly involved. Because people look to teachers for direction and leadership, they hold them to higher standards. Which is why I have to confess that I am terribly embarrassed as I reflect on the whole incident. I still have plenty to learn and more than enough opportunities to practice what I love to teach. Respond instead of react, and you -- and everyone around you -- will have something to smile about if you do.